1. General Information
1.1. Toffin Vietnam operates an eCommerce platform where users can browse products and place orders via Zalo.
2. Ordering Process
2.1. Orders are placed through direct chat with our team via Zalo.
2.2. We will confirm order details, pricing, and availability before proceeding.
2.3. Once confirmed, orders are final and cannot be modified unless agreed upon.
3. Payment
3.1. Payment methods will be communicated during the chat process.
3.2. All prices are in VND and include applicable taxes unless stated otherwise.
3.3. Orders will only be processed upon successful payment confirmation.
4. Shiping & Delivery
4.1. Delivery options, fees, and estimated timeframes will be shared during order confirmation.
4.2. We are not responsible for delays caused by third-party shipping providers.
4.3. The customer is responsible for providing an accurate delivery address.
5. Return & Refunds
5.1. Returns and refunds are subject to our [Return Policy] (link if applicable).
5.2. If a product is damaged or incorrect, customers must notify us within [X] days of receipt.
5.3. Refunds will be processed according to the agreed-upon terms.
6. User Responsibilities
6.1. Customers must provide accurate and up-to-date information during the order process.
6.2. Any misuse of our platform or fraudulent activities will lead to immediate service termination.
7. Limitation of Lialibility
7.1. We are not liable for any indirect, incidental, or consequential damages resulting from the use of our platform.
8. Privacy Policy
8.1. We collect and process personal data following our [Privacy Policy] (link if applicable)
9. Modification to Terms
9.1. We reserve the right to update or modify these terms at any time.
9.2. Continued use of our website constitutes acceptance of any updates.
10. Contact Information
For any questions or concerns regarding these terms, please contact us at info@toffin.vn.
By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.